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Terms & Conditions

  • TERMS OF SERVICE

    These terms and conditions are split into four parts:

    1. Website Terms of Use – These terms and conditions apply to any person that visits or uses Lapapo’s website.
    2. Lapapo Product Terms and Conditions – These terms and conditions apply when a person purchases items from the website which are sold by Lapapo.
    3. Seller Product Terms and Conditions – These terms and conditions apply when a person purchases items from the website which are sold by sellers other than Lapapo.
    4. Gift Card Terms and Conditions – These terms and conditions apply when a person purchases a Lapapo.co.uk gift card or purchases items from the website using a gift card.

    Each product page will make it clear whether a product is sold by Lapapo or another seller. Please ensure that you take note of such details so that you know which terms and conditions will apply to your purchase.

  • WEBSITE TERMS OF USE

    Here at Lapapo we aim to provide the best experience for all involved. These Terms of Use set out the terms and conditions on which you make use of our website (www.lapapo.co.uk) and our online community. Please read these Terms of Use carefully before accessing or using our website and/or online community.

    1       ABOUT US

     

    1.1    Lapapo.co.uk (the “Site”) is a site operated by Lapapo Special Needs Ltd (“Lapapo”, “we” or “us”). We are registered in England and Wales under Company Number 11935613 and have our registered office at 96 Wigmore Place, London, United Kingdom, E17 6GP. Please note that Lapapo is not VAT registered.

     

    1.2    To contact us, please email info@lapapo.co.uk.

    2       ACCEPTANCE OF TERMS

     

    2.1    By accessing or using any part of the Site and/or purchasing something via the Site, you engage in our “Service” and thereby agree to these Terms of Use. If you do not agree to these Terms of Use, you must not use our Site.

     

    2.2    These Terms of Use apply to all users of the Site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

     

    2.3    By using the Site and agreeing to these Terms of Use, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.

     

    2.4    We recommend that you print these Terms of Use and keep a copy for future reference.

     

    2.5    Our Site is hosted by WooCommerce. They provide us with the online e-commerce platform that allows us to provide this platform for both us and independent sellers to list and sell products or services to you.

     

    2.6    We use third party provides such as PayPal, Inc. and Stripe, Inc. to process payments from you when you purchase products via the Site. Please visit the website of the applicable payment provider for further information about how they handle payments.

    3       OTHER TERMS THAT MAY APPLY TO YOU

     

    3.1    These Terms of Use refer to our Privacy Policy, which also applies to your use of the Site. You acknowledge that by using the Site you have reviewed the Privacy Policy and that your personal data will be collected, stored and used by us in accordance with the Privacy Policy.

     

    3.2    If you purchase products or services from our Site, the applicable Product Terms and Conditions (set out below) and the applicable seller’s terms and conditions will apply to each purchase.

    4       GENERAL CONDITIONS

     

    4.1    We reserve the right to refuse access to our Service to anyone for any reason at any time.

     

    4.2    In agreeing to these Terms of Use, you are deemed to understand that in respect of products not specified as sold by Lapapo, Lapapo is an intermediary between the customer and the seller, and that Lapapo is not a party to any agreements made between the seller and the customer (including for the sale and purchase of any products or services via the Site. Therefore, any issues customers’ have with such products should be reported directly to the seller as explained in more detail in the Seller Product Terms and Conditions.

     

    4.3    Please see the Lapapo Product Terms and Conditions and the Seller Product Terms and Conditions for details of your rights, as applicable, in relation to the purchase of products from the Site.

     

    4.4    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Site through which the Service is provided, without express written permission by us.

     

    4.5    The headings used in these Terms of Use are included for convenience only and will not limit or otherwise affect these Terms.

    5       CHANGES TO TERMS OF USE AND SITE

     

    5.1    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes via the Site. It is your responsibility to check our Site periodically for changes to the Terms of Use. You can review the most current version of the Terms of Use at any time at this page. Your continued use of, or access to, our Site or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

     

    5.2    We may also update and change the Site from time to time for any reason. Any new features or tools which are added to the current Site shall be subject to the Terms of Use. You agree that it is your responsibility to monitor changes to the Site.

    6       SUSPENSION OR WITHDRAWAL OF THE SITE

     

    6.1    Our Site is available to you free of charge. We are unable to guarantee that the Site, or any content on it, will always be available or be uninterrupted. We reserve the right to suspend or withdraw the availability of the whole or part of the Site for business and operational reasons.

     

    6.2    We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

    7       ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

     

    7.1    We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk.

     

    7.2    This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.

    8       ORDERS VIA THE SITE

     

    8.1    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    9       ACCURACY OF BILLING AND ACCOUNT INFORMATION

     

    9.1    You agree to provide current, complete and accurate purchase and account information for all purchases made via the Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

    10     ACCOUNT DETAILS

     

    10.1 If you select, or you are given, a user identification code, password or any other piece of information as part of our security procedures, you must ensure that such information is kept confidential, and you must ensure that you do not disclose such information to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

     

    10.2 You must ensure that all information (including your name and address) you upload to the Site is correct and accurate. You must check all information before making a purchase.

    11     OPTIONAL TOOLS

     

    11.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

     

    11.2 You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. You understand that your content (not including credit card information), may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

     

    11.3 Any use by you of optional tools offered through the Site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

     

    11.4 We may also, in the future, offer new services and/or features through the Site (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Use and any additional terms as notified from time to time.

    12     THIRD-PARTY LINKS AND ONLINE COMMUNITY

     

    12.1 Certain content, products and services available via our Service may include materials from third parties.

     

    12.2 Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. This includes your use of our online community. Your use of the online community is subject to Facebook’s Terms of Service.

     

    12.3 We are not liable for any harm or damages related to the purchase or use of products, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

    13     INTELLECTUAL PROPERTY RIGHTS

     

    13.1 We own, or are the licensee to, all rights, title and interests in and to the Service, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You must not modify, adapt, translate or prepare any derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from any part of the Service.

     

    13.2 You agree not to extract or otherwise use any of the content on the Site and/or Service for commercial purposes without obtaining a licence to do so from us or our licensors.

     

    13.3 If you print off, copy or download any part of the Site in breach of these Terms of Use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

     

    13.4 We respect the intellectual property rights of others. We ask our sellers to do the same. If intellectual property that you own or have rights to has been infringed, or used without your permission, on the Site, please contact us at info@lapapo.co.uk to report the concern.

    14     USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

     

    14.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send comments, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation: (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

    14.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

     

    14.3 You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.

    15     PERSONAL INFORMATION

     

    15.1 Your submission of personal information through the Site is governed by our Privacy Policy.

    16     ERRORS, INACCURACIES AND OMISSIONS

    16.1 Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Site or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    16.2 We undertake no obligation to update, amend or clarify information in the Service, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service, should be taken to indicate that all information in the Service has been modified or updated.

    17     PROHIBITED USES

    17.1 In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the internet. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

    18     UPLOADING MATERIAL TO THE SITE

    18.1 Uploaded material must not: (i) be defamatory of any person or organisation; (ii) contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory; (iii) infringe any copyright, database right or trade mark of any other person; (iv) be likely to deceive any person; (v) promote any illegal activity; (vi) be likely to harass, upset, embarrass, alarm or annoy any other person; or (vii) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

    18.2 Any content you upload to the Site will be deemed non-confidential and non-proprietary. We have the right to use, copy, distribute and disclose to third parties any such material for any purpose.

    18.3 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

    18.4 We will not be responsible for, or liable to any third party, for the content or accuracy of any materials posted by users on the Site. This includes any information posted by a user in our online community. We have the right the remove any posting a user makes on the Site or on our online community. The views expressed by other users on the Site or on our online community do not represent our views or values.

    18.5 You are solely responsible for securing and backing up your content.

    19     LINKING TO OUR SITE

    19.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

    19.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    19.3 You must not establish a link to our site in any website that is not owned by you.

    19.4 We reserve the right to withdraw linking permission without notice.

    19.5 The website in which you are linking must not be for any prohibited use or contain any prohibited content.

    20     DISCLAIMER OF WARRANTIES

    20.1 Please note that Lapapo does not create, store, or inspect any of the items sold by the independent sellers through our Service. Lapapo is simply the platform for such items and such items on this platform are produced, listed and sold by independent sellers. Therefore, Lapapo cannot make any warranties about the quality, safety, or legality of the products sold.

    20.2 We do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure or error-free.

    20.3 We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

    20.4 We may remove the Service for indefinite periods of time or cancel the service at any time, without notice to you.

    20.5 Please also note that third-party content is not created by Lapapo and Lapapo shall have no liability in relation to the decency, copyright and legality of such content.

    20.6 We try to ensure the comfort, ease and accessibility for all users. However there are some things that we cannot guarantee. This includes: Services being secure and Services being available during a particular time or specific location. We are also unable to guarantee that any defects or errors can be corrected or are free from viruses or other dangerous materials. Use of this Service is at your own risk. The above does not apply to all jurisdictions e.g. jurisdictions which do not allow limitations on implied warranties.

    21     LIABILITY LIMITS

    21.1 To the fullest extent permissible by law, we shall not be liable to you in any way for your use of the Site. Specifically, Lapapo does not accept liability for any loss in profits, revenue, consequential, incidental, indirect, special or punitive damage caused in connection with the use of the Site. This does not apply to jurisdictions that do not allow limitations on consequential and incidental damages.

    21.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees or agents, and for fraud or fraudulent misrepresentation.

    21.3 Different limitations and exclusions of liability may apply to liability arising as a result of the supply of any products to you.  These will be set out in the applicable Product Terms and Conditions.

    22     DEBATES AND DISPUTES WITH OTHER USERS

    22.1 We encourage users to resolve any disputes harmoniously among themselves. We hope it never happens, but if you are in a dispute with another user, we encourage you to contact them.

    22.2 If you are unable to solve the dispute, feel free to contact us and we will aim to solve it. Please note that we will not make any claims regarding legal issues. There is also no obligation on us to solve disputes. By using the Service you release us from any claims, demands, and damages arising out of disputes with other users or parties.

    22.3 You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated otherwise) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    1       SEVERABILITY

    1.1    In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use. Such determination shall not affect the validity and enforceability of any other remaining provisions.

    2       ACCOUNT TERMINATION

    2.1    We’d hate to see you leave but if you wish to leave Lapapo you have the right to terminate your account at any time. This can be done by logging in and deleting your account via the ‘contact us’ page.

    2.2    Lapapo has the right to terminate your account at any time. If your account is terminated, you will no longer be able to purchase products or services via the Site or use certain functionalities of the Site.

    3       NATURE OF RELATIONSHIP

    3.1    You acknowledge that the terms and conditions associated with any use of, or purchase via, the Site, and/or any transaction made by you via the Site, do not create or imply any partnership, joint venture or trust relationship between us, you and/or any seller.

    4       NO WAIVER

    4.1    Any failure by us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

    5       ENTIRE AGREEMENT

    5.1    These Terms of Use and any policies or operating rules posted by us on this Site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).

    6       GOVERNING LAW

    6.1    These Terms of Use, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from, or related to, these Terms of Use, shall be subject to the exclusive jurisdiction of the courts of England.

    7       CONTACT INFORMATION AND COMPLAINTS

    7.1    Questions about the Terms of Use, and general comments about the Site, should be sent to us at info@lapapo.co.uk.

  • SELLER PRODUCT TERMS AND CONDITIONS

    These are the terms and conditions on which you purchase products (which may be goods or services) via lapapo.co.uk (the “Site”) from specially selected third-party sellers (the “Sellers”). Please read these Seller Product Terms and Conditions carefully before you submit your order. These terms tell you who we are, how we act as agent of the various Sellers that sell products on our website, how products will be provided to you and what to do if there is a problem and other important information.

    By placing an order on the Site for products sold by one of our specially selected Sellers, you agree that these Product Terms and Conditions apply to such sale.

    If you think that there is a mistake in these Product Terms and Conditions, or if you think any changes are required, please contact us at info@lapapo.co.uk to discuss.

    ABOUT US AND CONTACT INFORMATION

    1.1    We are Lapapo Special Needs Ltd, a company registered in England Wales. Our company registration number is 11935613 and our registered office is at 96 Wigmore Place, London, United Kingdom, E17 6GP. Please note that Lapapo is not VAT registered.

    1.2    You can contact us by writing to us at info@lapapo.co.uk.

    1.3    If we or a Seller has to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

    1.4    When we use the words “writing” or “written” in these terms, this includes emails.

    HOW THE CONTRACT IS FORMED BETWEEN YOU AND THE SELLERS

    1.5    Lapapo operates the Site and has specially selected Sellers of products that we think our customers will like. Lapapo operates as the commercial agent of the Sellers and sells their products on their behalf. The contract for the sale and purchase of such products is between you and the applicable Seller and Lapapo is not a party to such contract and is not liable to you or the Seller under such contract.

     

    1.6    Each order you place shall be deemed to be an offer by you to the applicable Seller to purchase the products specified within it and is subject to these Product Terms and Conditions, the email confirmation, the terms and conditions of the Seller of the product(s) and any other applicable details on the product page.

     

    1.7    No order shall be deemed to be accepted by a Seller until we (acting as the commercial agent of the Seller) issue an email acknowledgement of the order. The contract between you and a Seller will relate only to those products notified in the email acknowledgement of the order.

     

    1.8    You should carefully review these Seller Product Terms and Conditions, the email confirmation of your order, the Seller’s terms and conditions of sale (which shall be made available to you before sale) and the applicable details on the product page. If there is a conflict or inconsistency between these Product Terms and Conditions, the applicable Seller’s terms and conditions, the email confirmation of your order and the applicable details on the product page, as between you and us, these Seller Product Terms and Conditions shall prevail and as between you and the applicable Seller, that Seller’s terms and conditions shall prevail

    1.9    If the Seller is unable to accept your order, we will inform you of this and you will not be charged for the product. This may be because:

    1.9.1     the product is out of stock;

    1.9.2     there is an unexpected limit on the Seller’s resources; or

    1.9.3     we have identified an error in the price or description of the product.

    1.10 When we accept your order, an order number will be assigned to the order and we will let you know what it is. Please tell us what the order number is if you contact us regarding that order.

    OUR LIABILITY

    1.11 We are agents of the Sellers and are not responsible for the manufacturing of the Sellers’ products. We cannot give any undertaking that the products you purchase from the Sellers through the Site will be of satisfactory qualify or fit for purpose. This and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the Seller.

    1.12 We do not review or control, and are not responsible in any way for, listings provided by the Sellers and at no time do we possess any items offered for sale by the Sellers through the Site. Any product images are for illustrative purposes only. We cannot guarantee that the colour of any product as it appears on a device’s display accurately reflects the colour of the actual product.

    1.13 We may offer a recommendation service on the Site which aims to recommend products to you that match any requirements or preferences that you disclose to us. We cannot guarantee that a product recommended to you via the Site (via the recommendation tool or otherwise) will be suitable for your requirements and any such purchase of products via the Site is solely at your discretion.

    1.14 Any legal claims regarding products purchased from a Seller via the Site should be brought up directly with the applicable Seller. Any recourse you may have in relation to items sold via the Sellers is against the applicable Seller and you release us from any claims related to items sold by the Sellers via our Site, including for defective items, misrepresentations by the Sellers, or items that caused physical injury and product liability claims.

    1.15 A product’s packaging may vary from the packaging shown in images on the Site.

    1.16 Where you order products through the Site, we will disclose your information related to that transaction to the relevant Seller. For more information as to how your information is dealt with, please see our Privacy Policy.

    YOUR RIGHT TO MAKE CHANGES

    1.17 If you wish to make a change to your order, please contact the Seller who sold you that product. Their contact details will be set out in your order confirmation email.

    1.18 If you are unable to connect to the Seller, please contact us at info@lapapo.co.uk.

    DELIVERY

    1.19 The applicable Seller is solely responsible for delivering the product and you are responsible for ensuring that you are aware of the Seller’s own shipping and return policies. Information concerning the delivery cost and duration is available on the applicable product page.

    1.20 Your shopping basket on the Site displays the products you have chosen, the Seller who shall provide them and details of postage and packing. The delivery costs for each Seller vary according to the delivery methods they offer. Any delivery times quoted are in working days.

    IMPORT REGULATIONS AND DUTY

    1.21 If you order products from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

    PRICE

    1.22 The price of the product is determined by, and is the sole responsibility of, the relevant Seller. The price of that product will be the price indicated on the order pages when you placed your order.

    1.23 The price of the product does not include shipping costs.

    PAYMENT

    1.24 Purchases for products you make with the Sellers via the Site may only be paid for using (i) the payment methods we make available from time to time through our payment facility; or (ii) by redeeming a gift card against us to put towards your purchase of products on the Site. Where a gift card is used, our Gift Card Terms and Conditions shall apply.

    1.25 In accepting or otherwise processing your payments related to the purchase of items from Sellers, we act in the capacity as commercial agent of the applicable Seller.

    1.26 In respect of all payment methods including coupons, the Seller acknowledges and agrees that the valid payment by you to us or redemption of a coupon for the purchase of item(s) between you and the Seller will satisfy your obligation to pay the Seller for the relevant item(s) and consequently, any debt obligations owed by you to the Seller for the purchase of such items shall be extinguished at that time.

    1.27 The Seller agrees that it will not seek recourse (legal or otherwise) against you for payment of items if you have validly paid us.

    1.28 All prices shall be shown in the applicable currency and payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). You accept that item prices in the currencies displayed do not vary according to your location. Delivery charges will vary depending on the destination to choose to have the item delivered. For delivery destinations within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.

    REFUSAL OF TRANSACTION

    1.29 We and/or the Seller may refuse to process an order for any reason or refuse service to anyone at any time at our/their sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

    RETURNS

    1.30 Returns are managed by the Sellers and are subject to their returns policies. If you would like to return your product, please get in contact with the relevant Seller. If you are unable to connect to the Seller, please contact us at info@lapapo.co.uk.

    FEEDBACK AND COMPLAINTS

    1.31 Complaints about a specific Seller or product must be directed to the Seller concerned, using the contact details provided on the order confirmation email that you receive. If you have made a complaint and have exhausted all of the dispute resolution options available to you through the Site and with the Seller, the European ‘Online Dispute Resolution Platform’ can be accessed by the following link: http://ec.europa.eu/odr.

    PERSONAL INFORMATION

    1.32 Your submission of personal information through the Site is governed by our Privacy Policy.

    THIRD PARTY RIGHTS

    1.33 A person who is not a party to these Seller Product Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their terms.

    SEVERABILITY

    1.34 In the event that any provision of these Seller Product Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Seller Product Terms and Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.

    NO WAIVER

    1.35 The failure of us to exercise or enforce any right or provision of these Seller Product Terms and Conditions shall not constitute a waiver of such right or provision.

    ENTIRE AGREEMENT

    1.36 These Seller Product Terms and Conditions and any policies or operating rules posted by us on this Site constitute the entire agreement and understanding between you and us and govern your purchase of products from the Sellers, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Seller Product Terms and Conditions).

    INTERPRETATION

    1.37 Any ambiguities in the interpretation of these Seller Product Terms and Conditions shall not be construed against the drafting party.

    GOVERNING LAW

    1.38 These Product Terms and Conditions shall be governed by and construed in accordance with English Law. Any dispute arising from, or related to, these Product Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England.

  • LAPAPO PRODUCT TERMS AND CONDITIONS

    These are the terms and conditions on which you purchase products via lapapo.co.uk (the “Site”) from Lapapo Special Needs Ltd. Please read these Lapapo Product Terms and Conditions carefully before you submit your order. These terms tell you who we are, how products will be provided to you, what to do if there is a problem and other important information.

    By placing an order on the Site for products sold by us, you agree that these Lapapo Product Terms and Conditions apply to such sale. For the avoidance of doubt, these Lapapo Product Terms and Conditions do not apply to sales of products sold by third-party sellers via the Site.

    If you think that there is a mistake in these Lapapo Product Terms and Conditions, or if you think any changes are required, please contact us at info@lapapo.co.uk to discuss.

    ABOUT US AND CONTACT INFORMATION

     

    1.1    We are Lapapo Special Needs Ltd, a company registered in England Wales. Our company registration number is 11935613 and our registered office is at 96 Wigmore Place, London, United Kingdom, E17 6GP. Please note that Lapapo is not VAT registered.

     

    1.2    You can contact us by writing to us at info@lapapo.co.uk.

     

    1.3    If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

     

    1.4    When we use the words “writing” or “written” in these terms, this includes emails.

    HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

     

    1.5    Each order you place shall be deemed to be an offer by you to us to purchase the products specified within it and is subject to these Lapapo Product Terms and Conditions, the email confirmation and any other applicable details on the product page.

     

    1.6    No order shall be deemed to be accepted by us until we issue an email acknowledgement of the order. The contract between you and us will relate only to those products notified in the email acknowledgement of the order.

     

    1.7    You should carefully review these Lapapo Product Terms and Conditions, the email confirmation of your order and the applicable details on the product page. If there is a conflict or inconsistency between these Lapapo Product Terms and Conditions and the email confirmation of your order and the applicable details on the product page, these Lapapo Product Terms and Conditions shall prevail.

     

    1.8    If we are unable to accept your order, we will inform you of this and you will not be charged for the product. This may be because:

     

    1.8.1     the product is out of stock;

     

    1.8.2     we have identified an unexpected limit on our resources;

     

    1.8.3     we have identified an error in the price or description of the product; or

     

    1.8.4     for any other reason that means we cannot fulfil the order.

     

    1.9    When we accept your order, an order number will be assigned to the order and we will let you know what it is. Please tell us what the order number is if you contact us regarding that order.

    YOUR RIGHT TO MAKE CHANGES TO YOUR ORDER

     

    1.10 If you wish make a change to your order, please contact us as soon as possible. Please note that we will not be able to amend you order once it has been dispatched.

    OUR RIGHT TO MAKE CHANGES

     

    1.11 We may change these Lapapo Terms and Conditions from time to time. Please ensure that you fully read them prior to each purchase as they may have changed.

     

    1.12 We may change any of the products that we sell: (i) to reflect changes in relevant laws and regulatory requirements; and (ii) to implement minor technical adjustments and improvements.

    OWNERSHIP OF THE PRODUCTS

     

    1.13 You shall own products that constitute goods (“Goods”) once we have received payment in full for such products and they have been delivered.

    INFORMATION REQUIRED FROM YOU

     

    1.14 We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on the Site. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

    DELIVERY

     

    1.15 Information concerning the delivery cost and delivery times is available on the applicable product page.

     

    1.16 We will engage a third-party postal service to deliver Goods. Lapapo will endeavour to provide you with details of the third-party postal service used; however, we may not be able to in all circumstances.

     

    1.17 Your shopping basket on the Site displays the products you have chosen and details of postage and packing. Any delivery times quoted are in working days.

     

    1.18 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

     

    1.19 You have legal rights if we deliver any Goods late. If we miss the delivery deadline for any Goods then you may treat the contract as at an end straight away if: (i) we have refused to deliver the Goods; (ii) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or (iii) you told us before we accepted your order that delivery within the delivery deadline was essential.

     

    1.20 If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under these Lapapo Product Terms and Conditions, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

     

    1.21 If you do choose to treat the contract as at an end for late delivery, you can cancel your order for any of the Goods or reject Goods that have been delivered. If you wish, you can reject or cancel the order for some of those Goods within an order of more than one item, unless splitting them up would significantly reduce their value. After that, we will refund any sums you have paid to us for the cancelled Goods and their delivery. If the Goods have been delivered to you, you must post them back to us and pay the costs of postage or collection.

    IMPORT REGULATIONS AND DUTY

     

    1.22 If you order products from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

    PRICE

     

    1.23 The price of the product (which does not include VAT as Lapapo is not VAT registered) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

     

    1.24 It is always possible that, despite our efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Goods provided to you.

     

    1.25 The price of the product does not include shipping costs.

    PAYMENT

     

    1.26 Purchases for products you make from us must be paid for in full at the time of your order for the products and may only be paid for using (i) the payment methods we make available from time to time through our payment facility; or (ii) by redeeming a gift card against us to put towards your purchase of products on the Site. Where a gift card is used our Gift Card Terms and Conditions shall apply.

     

    1.27 All prices shall be shown in the applicable currency and payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). You accept that item prices in the currencies displayed do not vary according to your location. Delivery charges will vary depending on the destination you choose to have the item delivered. For delivery destinations within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.

     

    1.28 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

     

    1.29 If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

    YOUR RIGHT TO END THE CONTRACT

     

    1.30 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

     

    1.31 You will generally (subject to restrictions as described below) have a right to end the contract and return the Goods for a refund if there is a fault with the Goods or if you change your mind.

     

    1.32 Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for Goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

    REFUNDS FOR FAULTY PRODUCTS

     

    1.33 If the product you purchase is Goods, the Consumer Rights Act 2015 says Goods must be as described, fit for purpose and of satisfactory quality. If this is not the case then:

     

    1.33.1   up to 30 days from the date of delivery, you can get an immediate refund;

     

    1.33.2   up to six months from the date of delivery, you must give us the chance to repair or replace the Goods (provided the fault has not been caused by you). If your Goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases; and

     

    1.33.3   up to six years from the date of delivery, you may be entitled to some money back.

     

    1.34 If the product you purchase is services, the Consumer Rights Act 2015 says:

     

    1.34.1   you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it;

     

    1.34.2   if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable; or

     

    1.34.3   if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

    REFUNDS FOR OTHER REASONS

     

    1.35 We will refund you in full for any products which have not been provided and you may also be entitled to compensation if you end the contract because:

     

    1.35.1   we have told you about an upcoming change to the product or these Lapapo Product Terms and Conditions which you do not agree to;

     

    1.35.2   we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

     

    1.35.3   there is a risk that supply of the products may be significantly delayed because of events outside our control;

     

    1.35.4   we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or

     

    1.35.5   you have a legal right to end the contract because of something we have done wrong.

    CHANGING YOUR MIND

     

    1.36 For most products bought online you have a legal right to change your mind within 14 days from receipt and receive a refund. Please contact us to discuss your refund and returning the product if you have changed your mind. You will be liable for postage costs in such circumstances.

     

    1.37 You do not have a right to change your mind in respect of:

     

    1.37.1   digital products after you have started to download or stream these;

     

    1.37.2   services, once these have been completed, even if the cancellation period is still running;

     

    1.37.3   products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

     

    1.37.4   sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and

     

    1.37.5   any products which become mixed inseparably with other items after their delivery.

    HOW TO END THE CONTRACT AND RETURN PRODUCTS

     

    1.38 To end the contract with us (under whatever circumstances), please let us know by contacting customer services on 07961669290 or email us at info@lapapo.co.uk or using the model cancellation form below. Please provide your name, home address, details of the order and, where available, your phone number and email address.

     

    1.39 If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at 96 Wigmore Place, Walthamstow, London, E17 6GP. Please call customer services on 07961669290 or email us at info@lapapo.co.uk for a return label. If you are exercising your right to change your mind you must send off the Goods within 14 days of telling us you wish to end the contract.

    COST OF RETURNING PRODUCTS

     

    1.40 We will pay the costs of return if:

     

    1.40.1   the products are faulty or misdescribed; or

     

    1.40.2   you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

     

    1.41 In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

    AMOUNT OF REFUND

     

    1.42 If you are entitled to a refund we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make the following deductions from the price if you are exercising your right to change your mind:

     

    1.42.1   we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;

     

    1.42.2   the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer; and

     

    1.42.3   where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

    WHEN WILL WE REFUND YOU

     

    1.43 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

     

    1.43.1   in relation to Goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us; and

     

    1.43.2   in relation to services, your refund will be made within 14 days of your telling us you have changed your mind.

    OUR RIGHT TO END THE CONTRACT

     

    1.44 We may end the contract for a product at any time by writing to you if:

     

    1.44.1   you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

     

    1.44.2   you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

     

    1.44.3   you do not, within a reasonable time, allow us to deliver the products to you; or

     

    1.44.4   you do not, within a reasonable time, allow us access to your premises to supply the services.

     

    1.45 If we end the contract in the situations set out above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

     

    1.46 We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

    OUR LIABILITY

     

    1.47 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

     

    1.48 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.

     

    1.49 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

     

    1.50 Any product images are for illustrative purposes only. We cannot guarantee that the colour of any product as it appears on a device’s display accurately reflects the colour of the actual product. A product’s packaging may vary from the packaging shown in images on the Site.

     

    1.51 We may offer a recommendation service on the Site which aims to recommend products to you that match any requirements or preferences that you disclose to us. We cannot guarantee that a product recommended to you via the Site (via the recommendation tool or otherwise will be suitable for your requirements and any such purchase of products via the Site is solely at your discretion.

    REFUSAL OF TRANSACTION

     

    1.52 We may refuse to process an order for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

    FEEDBACK AND COMPLAINTS

     

    1.53 Complaints can be made by contacting us using the contact details above. If you have made a complaint and have exhausted all of the dispute resolution options available to you through the Site and with us, the European ‘Online Dispute Resolution Platform’ can be accessed by the following link: http://ec.europa.eu/odr.

    PERSONAL INFORMATION

     

    1.54 Your submission of personal information to us through the Site is governed by our Privacy Policy.

    THIRD PARTY RIGHTS

     

    1.55 A person who is not a party to these Lapapo Product Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their terms.

    SEVERABILITY

     

    1.56 In the event that any provision of these Lapapo Product Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Lapapo Product Terms and Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.

    TRANSFERS OF THESE TERMS

     

    1.57 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract and we will refund you any payments you have made in advance for products not provided.

     

    1.58 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

    NO WAIVER

     

    1.59 The failure of us to exercise or enforce any right or provision of these Lapapo Product Terms and Conditions shall not constitute a waiver of such right or provision.

    ENTIRE AGREEMENT

     

    1.60 These Lapapo Product Terms and Conditions and any policies or operating rules posted by us on this Site constitute the entire agreement and understanding between you and us and govern your purchase of products from us, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Lapapo Product Terms and Conditions).

    INTERPRETATION

     

    1.61 Any ambiguities in the interpretation of these Lapapo Product Terms and Conditions shall not be construed against the drafting party.

    GOVERNING LAW

     

    1.62 These Lapapo Product Terms and Conditions shall be governed by and construed in accordance with English Law. Any dispute arising from, or related to, these Lapapo Product Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England.

    MODEL CANCELLATION FORM

     

    To Lapapo Special Needs Ltd, 96 Wigmore Place, London, United Kingdom, E17 6GP

     

    I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

     

    Ordered on [*]/received on [*],

     

    Name of consumer(s),

     

    Address of consumer(s),

     

    Signature of consumer(s) (only if this form is notified on paper),

     

    Date

     

    [*] Delete as appropriate

  • GIFT CARD TERMS AND CONDITIONS

    These are the terms and conditions apply when you purchase a gift card from Lapapo Special Needs for use on lapapo.co.uk (the “Site”) or where you use the gift card in full or part payment for your purchase of products via the Site. These Gift Card Terms and Conditions shall apply in addition to the Website Terms of Use, Lapapo Product Terms and Conditions, Seller Product Terms and Conditions and/or the Terms and Conditions of the applicable Seller (as applicable to your purchase). You agree to be bound by all applicable terms and conditions when using a gift card. Defined terms used in these Gift Card Terms and Conditions shall have the meaning given to them in Website Terms of Use, Lapapo Product Terms and Conditions, Seller Product Terms and Conditions and/or the Terms and Conditions (as applicable)

    HOW TO PURCHASE AND REDEEM GIFT CARDS

     

    Gift cards will be sent by email to the email account specified when ordering, following clearance of payment for the gift card.

     

    It is your responsibility to ensure that the gift card recipient’s email address is correct. We cannot be responsible for the incorrect delivery of gift cards due to errors in the applicable email address or failure of delivery due to spam filters etc.

     

    All gift cards are in pounds sterling and cannot be exchanged for cash or transferred for value.

     

    Gift cards cannot be used to purchase other gift cards.

     

    The maximum number of gift cards that can be purchased in any one order is two gift cards.

    REDEEMING GIFT CARDS

     

    To redeem a gift card, the holder must insert the code stated in the gift card email into the applicable box at the time of checkout.

     

    Gift cards are an agreement between you and us and can only redeemed against Lapapo Special Needs and not against the Sellers themselves. Sellers do not directly accept gift cards as payment for any products sold on the Site. As the Sellers’ agent we will pay the Sellers a cash sum equivalent to the value of the gift card redeemed against us. Gift cards are issued by Lapapo Special Needs Ltd 96 Wigmore Place, London, United Kingdom, E17 6GP.

     

    Gift cards cannot be redeemed on the individual websites of any Sellers.

     

    Gift cards can be used as full or part payment on the Site. If the value of the gift card is higher than the cost of the items purchased on the Site in a single transaction then the remaining balance shall remain and the code may be reused in respect of such remaining balance for future purchases on the Site.

     

    If the value of a gift card is insufficient to meet the full cost of the items purchased, the balance must be paid by you using another accepted payment method.

     

    If a Seller does not accept your offer to purchase the applicable item, we will cancel your order and reinstate the applicable amount paid by gift card and any additional payment method used.

    One or more gift cards can be redeemed against a single order.

    OTHER TERMS

    We reserve the right to refuse to accept any gift card that we suspect has been duplicated, tampered with or is otherwise fraudulent.

     

    We take no responsibility for lost, stolen or damages gift cards.

     

    Gift cards cannot be returned or refunded, except in accordance with your legal rights.

     

    Gift cards are valid for 12 months from the date of issue.

     

  • ABOUT US AND CONTACT INFORMATION

    1.1    We are Lapapo Special Needs Ltd, a company registered in England Wales. Our company registration number is 11935613 and our registered office is at 96 Wigmore Place, London, United Kingdom, E17 6GP. Please note that Lapapo is not VAT registered.

    1.2    You can contact us by writing to us at info@lapapo.co.uk.

    1.3    If we or a Seller has to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

    1.4    When we use the words “writing” or “written” in these terms, this includes emails.

     

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