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Privacy Policy

  • Policy

    Here at Lapapo.co.uk , we aim to build a community of supporters. In order to do this we have a genuine concern about privacy and transparency. We are determined to be clear and upfront about our privacy policies. This includes how we treat your personal information. The information outlined in this policy explains our privacy practices at Lapapo. Please note, if you do not wish for us to collect or process your personal information as described, you should not use the services. We are not responsible for any practices of third party sites or apps.

    In order to successfully run our business and provide the services, we need to process your personal information. The use of this site is not permitted to minors. You are responsible for any action undertaken on your account. By accepting the terms of use you confirm that you have read and understood this policy.

    By using the website you agree to this policy and that Lapapo will use your information in the UK and other countries. We do our best to ensure that your personal information is protected. The laws and standards for privacy may differ between countries. We aim to take steps to ensure that your data is secure. Read below to find out how your personal information is used.

  • What personal data we collect and why we collect it
  • Comments

    When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Please note that any personal information that you post in forums can be seen, collected and used by the public. You are responsible for any information that you choose to post in public places.

  • Media


    Registration: During account setup, we collect information such as your email address, name, billing address, shipping address, telephone number and credit card information. We may also require proof of identification.  We may store credit card information for billing and payment purposes. Lapapo may contact individual sellers to discuss items sold or ensure compliance with law and policies. This information can be edited at any time.

    This information is collected at different points for example, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information is sent to payment processing gateways (PayPal and Stripe), email address, and phone number. We refer to this information as “Order Information.” We also collect information when registering to become a vendor. This includes name, email address, bank details and your phone number.

  • Personal Information

    Profile: Your display name and profile picture are displayed to the public.  Other information such as ratings, items sold and comments made in the question pages are also displayed to the public, unless otherwise specified

    If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. All images that you save to the site will be stored until deletion. Visitors to the website can download and extract any location data from images on the website.

    Automatic Information: When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

    We collect Device Information using the following technologies:

    • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

    An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

  • Cookies

    If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. We may also save your billing and shipping address information to make transactions smoother for you.

    If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

    When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

    If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

  • Embedded content from other websites

    Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

    These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

  • How long we retain your data

    If you leave a comment, the comment and its metadata are retained. Often times comments are deleted after three months but may be kept indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

    For users that register on our website , we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.

  • What rights you have over your data

    If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. We may adjust descriptions of products to correct grammatical, spelling or other errors.

  • Where we send your data
    • Visitor comments may be checked through an automated spam detection service.
    • Your Payment information is sent to secure payment processing gateways. These are PayPal and Stripe
    • Personal Information is also sent to Shipping Extensions to generate cost for shipping
    • Customer information is also shared with vendors and third party plugins. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • How we use your data

    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

    • Communicate with you
    • Screen our orders for potential risk or fraud
    • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use Vendors personal information to:

    • Communicate about orders
    • Send order payments

    Please note that some of our messages are automated, We may also contact you by text message regarding orders.

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

  • Security

    Although no internet method is ever 100% secure. We try to ensure your information is protected. We do this by encrypting information using secure socket layer technology (SSL).

    We aim to provide notice of all future updates to policies. However, information on this privacy policy may be updated without notice.


    You have the right to modify and delete your personal data. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@lapapo.co.uk or by mail using the details provided below:



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